Shipping & Returns
Shipping
We offer shipping through UPS, FedEx and USPS. Expedited shipping is available through the website. If you would like us to charge your shipping account, please email us your purchase order with shipping account information or contact our office by phone to place your order.
Orders will ship the same (business) day with the following conditions:
- Items are in stock
- Order is placed by 1pm PST
Please note WE DO NOT SHIP ON SATURDAYS, SUNDAYS, AND HOLIDAYS. If your order is placed on after 1pm PST, the weekend, or on a holiday even if you select expedited shipping, the shipment will not be sent out until the next business day.
If your items are not in stock and will not ship out immediately, you will receive an email from our warehouse letting you know that you have items that are on backorder. They will estimate an approximate ship date. The order will ship them out once received from the manufacturer. We do ship partial order if requested.
If you need an item expedited and immediately sent, please call us to verify stock.
Returns Policy
You may return most new, undamaged/unused items within 100 days of order/delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note, custom made, made to order items, and fire sprinkler heads may not be returned.
Fire Sprinkler Heads: We regret to inform you that sprinkler heads are not eligible for returns or exchanges once they have left our warehouse. Due to the inability to track their handling and ensure their condition upon return, we cannot accept them back. We apologize for any inconvenience this may cause and appreciate your understanding.
If you are unsure which heads are needed for your application, please contact us before placing your order. Our team will ensure the correct heads are matched to your requirements, minimizing the need for returns. Please feel free to reach out to our customer service team with any questions or concerns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please go to your ACCOUNT, locate and open your existing order, and click the button for RETURN under actions to begin the process. We will respond quickly with instructions for how to return items from your order.
Please contact us with any questions.